FAQ - Frequently Asked Questions
Q: Why did you choose to use glass bottles?
A: We take pride in our milk and want it to be the absolute freshest product for every customer. Glass is a natural insulator and keeps the milk at a much colder temperature than plastic. Plastic has also been known to absorb into the milk, changing the flavor. Glass is also environmentally friendly since it can be recycled.
Q: Where can I return the bottles?
A: Customers can return bottles at any of the 80+ locations that carry our milk. If your local grocery store is not currently carrying Hildebrand Farms Milk, please request our product with the store manager.
Q: Is your milk organic?
A: No, but we believe it is better! Our milk does not contain any added hormones or antibiotics. However, if we were to become an organic product, our cows would not be allowed to receive antibiotic treatment even when they are sick. When our cows are sick they are separated from the herd, nursed back to health and then returned to the herd. Their milk is not allowed to enter the bulk tank until they are better and all antibiotics are cleared from their system.
Q: How many cows do you milk?
A: We average 150 cows each milking
Q: How much milk do your cows produce in an average day?
A: Each cow gives between 7.5 to 8 gallons of milk each day. Production depends on a cow’s comfort level. Thus, we work very hard to ensure the cows are in cool, comfortable conditions. This includes misting them with water in the hot summer, using cool sand for bedding, letting them out to graze between milkings and ensuring they have only premium feed.
Q: How many times do you milk your cows and how long does it take?
A: We milk our cows twice a day. Each milking takes around 3 hours.
Q: What do you feed your cows?
A: We feed our cows a mixed ration of alfalfa, corn silage, rolled corn and soybeans. Vitamins and minerals are also added for their dietary needs. All the grain and alfalfa is raised on our farm. We work with K-State Research and Extension to create a balanced diet that is most beneficial for the cows. The cow’s feed is the most important aspect in providing delicious flavorful milk.
Q: Do you administer hormones to your cows?
A: We do not treat our cows with synthetic or artificial hormones such as rBST. The FDA states no significant difference has been shown between milk derived from rBST-treated and non-rBST-treated cows.
Q: How long has the dairy been in operation?
A: The dairy started in 1930. In 1975, we moved to our current location. The milk processing plant has been in operation since September, 2008. Visit our History page for more information on how our farm came to be.
Q: Is your milk antibiotic free?
A: Yes, we have a lab on site where we test our milk each day to ensure it is antibiotic free before being processed.
Q: How can I get Hildebrand Farms Dairy products in my grocery store?
A: Visit with your grocery store manager and have them give us a call. If the store is within our delivery area it should be an easy addition.
Q: What do I do with the bottles once the milk is gone?
A: It is best if you rinse the bottle as soon as it is emptied. This will help prevent the milk from becoming caked on the glass, which can be difficult to remove later. The glass bottles are dishwasher safe. Then return the bottles to any grocery store that sells our milk. Please discard and recycle the caps. They are not reused. Clean bottles are happy bottles.
Q: How do I keep my milk fresher, longer?
A: Milk kept in glass is naturally fresher and colder. Milk should be refrigerated at 38 degrees or less. The milk at our farm store is kept at 36-38 degrees. If milk gets above 42 degrees the shelf life is drastically reduced. For this reason we offer insulated bottle carriers to keep your milk cold on the drive home.